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ACA Marketplace Compliance: Electronic CMS Consent Form for Agents and Brokers

In the fast-paced world of insurance, staying ahead of the curve is crucial for any insurance agent or broker. With the help of a revolutionary CRM, like TopBroker CRM, you can enjoy a suite of cutting-edge features that enhance the agent and client experiences.

With the introduction of the latest CMS and Marketplace regulations for consumer consent, it has become more important than ever to obtain and manage consumer consent in a streamlined and compliant way. This involves simplifying the process of sending and receiving the consent form for your client. Here's how TopBroker CRM can provide a solution.

Why the Need for Consumer Consent Management?

In accordance with CMS and Marketplace compliance regulations, agents and brokers are required to document consent from the consumer and maintain that documentation for a minimum of 10 years. Managing and complying with regulations are essential aspects of insurance operations, and doing so manually can be time-consuming.

Traditional methods of acquiring consent often involve tedious paperwork or emailing back and forth, which not only frustrates clients but also increases the likelihood of inaccuracies and non-compliance. To address this, we've developed a hassle-free solution that simplifies consent management for both clients and agents with a few clicks of a button.

Changing the Game with the CMS Consent Form Feature

With our built-in CMS Consent Form feature, agents and brokers can seamlessly and efficiently request, receive, and store consent directly within a lead in TopBroker CRM.

Simply send a new form directly from a lead profile using either text or email. Once received, the consumer will review and complete an electronic signature. The completed form is then sent back to the agent and automatically stored in the lead profile within TopBroker CRM.

Here are some of the key benefits and functionalities:

1. Paperless Consent: Say goodbye to stacks of paperwork and manual record-keeping. Now, your clients can provide consent electronically from anywhere, anytime, via text message or email. This paperless approach makes obtaining and documenting consumer consent simple and painless for both you and your client.

2. Personalized Communication: Tailor consent forms to your specific client information with pre-populated merge fields or manual entry. Our CRM also allows you to create and send multiple consent form requests to different members on a policy, ensuring that all required consent is documented and you are staying compliant.

3. Tracking and Real-Time Updates: Track the journey of a requested consent form from delivery to completion with real-time updates. Easily monitoring the progress of requested consent forms empowers you to maintain control over the process, ensure compliance, and manage your operations more effectively.

4. Unmetered Form Management and Storage: Consent forms are stored directly within in lead profile, allowing agents to easily access or reference compliance information with a click of a button. There are no additional fees or caps on document storage.


By embracing this valuable tool, you can eliminate laborious paperwork, reduce the risk of non-compliance, simplify your processes, and focus on what matters most - providing exceptional service and building lasting relationships with clients.

To learn more about how this feature and other TopBroker CRM solutions can transform your business, get in touch with our team today.


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