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Security Practices

Infrastructure Security
Hosting & Server Management

  • Our CRM is hosted on DigitalOcean, leveraging their secure cloud infrastructure.

  • We use Laravel Forge to provision, manage, and secure our servers, ensuring

  • consistent and up-to-date configurations.

  • Laravel Forge provisions servers with hardened security settings, including:

    • Disabling root access to prevent unauthorized administrative control.

    • Creating a dedicated system user with limited privileges for SSH access.

    • Automatic firewall configuration to allow only necessary services and block unauthorized traffic.

    • Fail2Ban integration to prevent brute-force attacks by blocking repeated failed login attempts.

    • Automatic system updates and security patches to minimize vulnerabilities.

  • All servers are protected using DigitalOcean Cloud Firewalls, restricting access to only necessary services and IPs.

Database Security

  • We utilize DigitalOcean Managed MySQL, which includes built-in security features such as
    automatic updates, monitoring, and access control.

  • The database is firewalled to allow access only from authorized application servers.

  • We enforce strong authentication and least privilege access for database users.

  • Automated daily backups are in place to ensure data integrity and disaster recovery
    readiness.

Application Security
Framework Security

  • Built on Laravel (backend) and Vue.js (frontend), our CRM benefits from security features
    such as:

    • CSRF Protection to prevent cross-site request forgery attacks.

    • XSS Protection by escaping output to prevent • script injections.

    • SQL Injection Prevention through prepared statements and ORM-based queries.

Authentication & Authorization

  • We implement role-based access control (RBAC) to restrict user permissions appropriately.

  • User authentication is secured using Laravel Sanctum or Passport, providing API
    authentication with minimal attack surface.

  • All passwords are hashed using bcrypt before storage.

  • Two-Factor Authentication (2FA) is available for additional security.

Data Protection & Compliance

  • Encryption: All sensitive data is encrypted at rest and in transit using TLS 1.2+.

  • Secure API Communication: API endpoints are protected using authentication tokens and
    HTTPS enforcement.

  • Logging & Monitoring: We leverage Laravel Forge and DigitalOcean monitoring tools to
    track access, errors, and potential security threats.

  • Data Privacy Compliance: Our security model aligns with industry standards such as GDPR
    and CCPA, ensuring responsible data handling.

Incident Response & Recovery

  • Automated Backups: We perform daily backups with retention policies to allow fast
    restoration if needed.

  • Disaster Recovery Plan: Our backup strategy ensures that data can be restored quickly in
    case of an outage or breach.

  • Access Auditing: All access logs are reviewed periodically to detect unauthorized access or
    suspicious activities.

  • Security Updates: Our infrastructure and dependencies are regularly updated to mitigate
    vulnerabilities.

Conclusion

Our CRM follows best-in-class security practices to ensure the confidentiality, integrity, and
availability of client data. By leveraging Laravel Forge, DigitalOcean Managed Services, and
industry-standard security measures, we provide a robust and secure environment for
businesses to operate confidently.

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